FAQs

1. What is "The Fusion Edit"? The Fusion Edit is our signature collection series where traditional Eastern craftsmanship meets modern, contemporary silhouettes. Each piece is designed to be versatile, moving seamlessly from festive occasions to sophisticated everyday wear.

2. Where is Hiba Ameer located? Our design studio and operations are based in Lahore, Pakistan. While we primarily operate online, we ship our original, ethically made designs worldwide.

Orders & Customization

3. Can I customize the size or length of an outfit? Most of our designs are available in standard sizes. However, for certain collections, we may offer minor length adjustments or custom sizing. Please contact us via WhatsApp at +92 329 3005558 or email us at hibaameerofficial@gmail.com before placing your order to discuss your requirements.

4. How do I know which size will fit me best? We provide a detailed size chart on every product page. We recommend measuring yourself and comparing it to our guide. If you fall between sizes, we suggest choosing the larger size for a more comfortable fit, or contacting our team for personalized advice.

Shipping & Delivery

5. Do you ship internationally? Yes! We ship to over 100 countries including the USA, UK, Canada, UAE, and Australia. You can select your country and currency at the top of our website to see localized pricing and shipping rates.

6. How long will it take to receive my order?

  • Domestic (Pakistan): Typically 3–7 working days.

  • International: Typically 10–15 working days.

  • Please note: Custom orders or new collection launches may require additional processing time.

Payments & Security

7. What payment methods do you accept? We accept a variety of payment methods including:

  • Cash on Delivery (Available within Pakistan only).

  • Credit/Debit Cards (Visa, Mastercard).

  • Bank Transfers.

8. Is it safe to use my credit card on your site? Absolutely. Our website uses industry-standard SSL encryption to protect your personal and financial information. We do not store your card details on our servers.

Returns & Exchanges

9. What is your return policy? We want you to love your purchase. If you receive a damaged or incorrect item, please notify us within 24–48 hours of delivery. For more details on eligibility and procedures, please visit our Returns & Exchanges page at the bottom of the site.

10. How can I track my order? Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this number on the courier partner’s website to monitor your shipment in real-time.